The three-phase timeline
The official announcement split the exit into three phases. This isn't a one-shot shutdown; it's a way of giving users time to react:
| Phase | Start date | Details |
|---|---|---|
| Phase one | 2024/09/30 | Users can keep spending and withdrawing normally; registration and top-up functions go offline |
| Phase two | 2024/10/31 | All non-canceled cards are automatically deleted by the system; card balances are automatically moved into the wallet account and can be withdrawn at any time |
| Phase three | 2025/01/31 | OneKey Card services stop in full |
The dates above are taken from the official announcement; it also says arrangements will be adjusted based on users' withdrawals, with service extended when necessary to protect withdrawal needs.
Read the three phases as one design and the intent is clear: first cut off "new money coming in", then let "existing money go out", and only then stop the service. This order ensures that at any point in time, user funds have a clear destination.
How the balance is handled: from card to wallet
The step users really need to understand is the one in phase two: when a card is deleted by the system, its balance is automatically moved into your OneKey Card wallet account. The money isn't lost — it just moves from "on the card" to "in the wallet".
Once it's in the wallet, you can withdraw it to an exchange account or a Web3 address at any time. So the only thing existing users had to do was withdraw the balance from the wallet, rather than worry that deleting the card would wipe out the money.
Two special balances: upgrade fees and incorrectly deposited tokens
Besides card balances, the announcement also arranged for two special cases:
How the paid upgrade fee is refunded
For users who paid for an upgrade, the difference is calculated by the formula and refunded to the wallet, to be completed before the specified date. The calculation method given in the announcement: refund amount = paid upgrade fee − the preferential discount already enjoyed − (months of using the tier × upgrade fee ÷ 24).
The logic of this formula is "apportion by time used, refund the unused portion", which is a fairly transparent way of handling it.
What about incorrectly deposited tokens
For users who previously deposited the wrong token, the announcement says it will keep following up and help return the coins; questions can be submitted as a ticket for consultation. This kind of case involves on-chain assets and usually takes longer to process.
Migration checklist for existing users
If you're only now coming back to deal with the leftover issues of OneKey Card, follow this order:
- Confirm the wallet balance: log in to check whether any balance is still left; if so, withdraw it to an exchange account or a Web3 address as soon as possible;
- Export the history: keep the transaction and withdrawal records for reconciliation or reimbursement;
- Clean up linked merchants: list every subscription and merchant the card was linked to, and replace the payment method one by one;
- Open a new card and test with a small amount: after opening a new card, first confirm on a small merchant that charges go through, then migrate in full;
- Back up the key details: keep a copy of the wallet address, withdrawal records and support ticket numbers.
Step three is often more urgent than the withdrawal — the card is already deleted, so the auto-renewals linked to it will fail on the next billing date. For the general re-linking method, see WildCard shutdown: balances, subscriptions and migration.
The reference this exit leaves for the industry
Compare several rounds of shutdowns side by side, and OneKey Card's exit has one feature worth remembering: it put "guaranteeing withdrawals" in writing in the announcement, and allowed the service stop to be postponed for withdrawal needs.
For users, this directly changes the nature of the risk: a shutdown still interrupts your subscriptions, but at least existing funds have a clear path. It also provides a lens for examining other platforms — when a platform talks about "exiting", has it explained where the funds go?
For the four questions to ask when choosing a platform, see WildCard shutdown: balances, subscriptions and migration; similar shutdown events: DuPay, Infini Card.
Three self-test questions: is your money "withdrawable anytime", or "waiting for its arrangement"
OneKey Card's exit was among the clearer ones in its class: three phases, withdrawal guarantees in writing, and a handling method for upgrade fees and incorrectly deposited tokens. But more valuable than these details is the self-test framework the exit inadvertently provides — any virtual card platform deserves to be asked these three questions:
- Can I say clearly how the money comes in? Which network, which coins, and whether top-ups charge a fee;
- Can I say clearly how the money goes out? Where it can be withdrawn, how often, and whether withdrawals charge a fee;
- Who do I contact when something goes wrong? Is anyone responding when you reach out, and do fund-related issues have a processing deadline?
PIKABAO's answers to these three questions
- How it comes in: top-ups accept USDT only, and only on the TRC20 and ERC20 networks; account top-ups cost $0, with a minimum of 20 USDT per transaction, credited by on-chain confirmation;
- How it goes out: withdrawing balance back to the account is free once 48 hours have passed since the last card transaction; returning account balance in USDT costs a flat fee of $3 per transaction, see the pricing page for the standards;
- Who to contact: 7×24 support, reachable via tickets, email and Telegram; fund-related tickets are handled within 90 minutes.
Frequently asked questions
Can OneKey Card still be used now?
No. According to the official announcement, services stopped in full across the three phases: registration and top-ups went offline first, cards were then automatically deleted by the system, and finally all services stopped.
My card was deleted. Will the balance on it be lost?
No. The announcement is explicit: in phase two, when a non-canceled card is deleted by the system, its balance is automatically moved into your OneKey Card wallet account, and can then be withdrawn to an exchange account or a Web3 address at any time.
Will withdrawals be affected by the service stop?
The announcement explicitly guarantees that withdrawal needs will be honored, and says the service stop can be postponed based on the withdrawal situation. So even if the service has stopped, any outstanding withdrawal issues should still be followed up through the official channel.
I paid to upgrade my card. How much can I get back?
The announcement provides the formula: refund amount = paid upgrade fee − the preferential discount already enjoyed − (months of using the tier × upgrade fee ÷ 24), and it is refunded to the wallet before the specified date. The unused portion is refunded, apportioned by time used.
I previously deposited the wrong token. What should I do?
The announcement says it will keep following up and help return the coins, and users can submit a ticket for consultation. This kind of on-chain asset issue usually takes longer to process, so keep your deposit and ticket records.
What about the auto-renewals linked to OneKey Card?
The card is already deleted, so the auto-renewals will fail on the next billing date. Open a new card on another platform and re-link the services one by one in order of the billing dates, rather than waiting for a failure to occur.
Is there anything notable about this exit?
It put "guaranteeing withdrawals" in writing in the announcement and allowed the service stop to be postponed for withdrawal needs, while also arranging handling for upgrade fees and incorrectly deposited tokens. To evaluate a platform's exit, look at whether it consolidated funds into a withdrawable position before stopping the service.
Once the balance is cleared out, open the new card
The issuing fee and every other rate are listed item by item on the pricing page; the card-opening page shows exactly what this charge will be in real time, so review it before submitting.